We would like to share some important information concerning your shipment. Most of our items ship via UPS or Federal Express, although many of our larger items must be shipped Motor Freight.

Our Motor Freight shipments require one person present to receive and sign for the shipment. You may need additional help to assist you in unloading the items from the truck, and placing them on your property. Depending on what you have purchased your product may or may not be on a pallet. If your product is on a pallet we recommend you cut the plastic binding around the pallet. This will allow you to remove each piece at a time.

PLEASE INSPECT YOUR ORDER IMMEDIATELY. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If the driver does not agree to wait, note this on the delivery receipt. Please make any notations on the delivery receipt. Please do this before signing the delivery receipt. In all such damage or potential damage cases, in order to support any potential claim for damages, you must notify our Customer Service Department within 3 business days by phone 1-888-293-2339 or by e-mail contact@Fifthroom.com The drivers, unfortunately, do not work for Fifthroom.com. They are not required to assist you with unloading the product from the truck or placing them in a desired location, such as a garage or backyard. However, some drivers may help you take the items off the truck and place them on your property.

If you would like additional options for delivery, you may choose either our lift gate delivery for an additional fee. Lift gate service includes most packages with skids that do not exceed 75” in length, such as 7’, 8’, & 10’ tables, gazebos, shed, etc. The lift gate service is a curb side delivery with no help needed to unload. Please note lift gate service does not include placing your product in your desired location (only curbside).

Please contact our Customer Service Department toll free at 1-888-293-2339 or e-mail us at contact@Fifthroom.com and we will be glad to quote the price for this additional service.

When your order ships out you will receive an email and/or a phone call to provide you with the tracking number and the name of the freight carrier. You can then track your order on the freight company’s website or by calling them directly. If you need further assistance please contact our customer service staff. When the order reaches the shipping terminal in your area, you will be contacted to set up a delivery date. The driver will normally allow a 3 hour window of time.

Please feel free to contact us with any further questions or concerns via phone or email.

Toll Free: 1-888-293-2339

Email: contact@Fifthroom.com

Hours: Mon-Fri: 8AM-6PM EST